Share Knowledge.
Centralized knowledge base with articles, FAQs, and documentation. AI suggests relevant articles and auto-generates content from tickets.
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76%
Self-Service Rate
94%
Search Accuracy
AI Insight
Article suggested
AI Agent
Knowledge Curation Agent
Continuously monitors your knowledge base for outdated content, broken links, and gaps. Flags stale articles for review, suggests updates based on recent support tickets, and identifies topics where documentation is missing.
What it does autonomously
- Flags articles that have not been updated past a configurable threshold
- Suggests content updates based on recent support ticket patterns
- Identifies documentation gaps where users search but find nothing
- Detects duplicate or conflicting articles and recommends merging
- Tracks article helpfulness scores and prioritizes low-rated content
- Generates draft articles from resolved support tickets
The AI Advantage
See how AI transforms your daily workflows
Without AI
- Outdated documentation that confuses users and support agents
- No way to know which articles need updating
- Users searching for topics with no matching content
- Duplicate articles with conflicting information
- Support agents answering the same questions repeatedly
With Yukti AI
- AI flags stale content and suggests specific updates
- Automatic freshness scoring for every article in the knowledge base
- Gap analysis showing what topics users search for but cannot find
- Duplicate detection with merge recommendations
- Auto-generated draft articles from resolved support conversations
Share Knowledge Effectively
Yukti Knowledge Base empowers your team to share expertise and helps your customers find answers themselves. Reduce support tickets and onboard employees faster.
Deflect up to 40% of support tickets
Stop knowledge loss when employees leave
Easy versioning and review workflows
Knowledge Impact
Fewer Tickets
Faster Onboarding
Support Availability
Searchable
Complete Knowledge Platform
Article Management
Create rich text articles with images, videos, and code blocks. Organize them into categories and folders.
- Rich text editor
- Media embedding
- Categorization
- Tagging
- Version history
- Draft mode
Smart Search
Find answers instantly with powerful full-text search and auto-suggestions.
- Full-text search
- Auto-suggestions
- Filter by category
- Search analytics
- Keyword highlighting
- Related articles
Collaborative Editing
Work together on documentation with real-time collaborative editing and comments.
- Real-time collaboration
- Inline comments
- Review workflow
- Change tracking
- User mentions
- Access control
Public & Private
Create a public help center for customers and a private wiki for internal teams.
- Public portal
- Private wiki
- Password protection
- Role-based access
- Customer portal
- Internal documentation
Feedback & Ratings
Gather feedback on articles to understand what's helpful and what needs improvement.
- Helpfulness ratings
- User comments
- Feedback reports
- Article views
- Search trends
- Content gaps
Multi-Language
Translate your knowledge base into multiple languages to support a global audience.
- Translation management
- Language switcher
- Auto-translation
- Localized content
- SEO for languages
- Fallback languages
AI-Powered Knowledge Intelligence
Create and maintain a smarter knowledge base with automated assistance
Smart Content Generation
AI automatically generates articles, summaries, and FAQs from your support tickets, chat logs, and release notes.
- Auto-drafting from tickets
- Instant summarization
- FAQ generation
Intelligent Search & Suggestions
Deliver the right answers instantly with semantic search that understands user intent, not just keywords.
- Semantic search
- Contextual suggestions
- Content gap analysis
Advanced Features
AI Suggestions
AI suggests relevant articles while you type tickets.
PDF Export
Export articles or entire categories to PDF.
SEO Optimization
Built-in SEO tools for public articles.
Custom Branding
Customize the look and feel of your help center.
API Access
Access knowledge base content via API.
Video Tutorials
Host and stream video tutorials directly.
Works Best With
Explore related modules that work together