Helpdesk & Customer Support | Yukti

AI Agent

Ticket Routing Agent

Reads incoming tickets, classifies them by topic and urgency, and assigns them to the best-qualified agent or team. Learns from resolution patterns to continuously improve routing accuracy.

What it does autonomously

Categorizes tickets by topic and priority automatically
Routes tickets to agents with matching expertise
Escalates urgent or negative-sentiment tickets immediately
Suggests knowledge base articles for common questions
Detects duplicate tickets and merges related issues
Balances agent workload to prevent burnout and delays

The AI Advantage

See how AI transforms your daily workflows

Without AI

Manual ticket triage by a team lead every morning
Tickets sitting in a shared inbox for hours before assignment
Frustrated customers routed to the wrong department
No way to prioritize angry customers over routine requests
Agents spending time on questions already answered in docs

With Yukti AI

AI categorizes and routes tickets in seconds, 24/7
Instant assignment to the right agent based on expertise
Correct department routing on first touch
Sentiment-based priority escalation for upset customers
Self-service deflection with relevant article suggestions

Deliver Exceptional Customer Support

Yukti Helpdesk helps you provide excellent customer support with ticket management, SLA tracking, and AI-powered automation. Keep customers happy and agents productive.

Multi-Channel Support

Email, chat, phone, and portal in one place

AI-Powered Efficiency

Automate responses and routing with AI

Self-Service Options

Knowledge base and customer portal reduce ticket volume

Support Metrics

2 min

Average Response Time

85%

First Contact Resolution

95%

Customer Satisfaction

40%

Reduced Ticket Volume

Complete Helpdesk Solution

Everything you need to provide exceptional customer support

Ticket Management

Centralize all customer support requests with multi-channel ticket capture, assignment, and tracking.

Multi-channel ticket capture (email, chat, phone, portal)
Automatic ticket routing
Priority and category assignment
Ticket merging and splitting
Internal notes and collaboration
Ticket templates

SLA Management

Define and track service level agreements with automatic escalations and breach notifications.

Multiple SLA policies
Response and resolution time tracking
Automatic escalations
SLA breach alerts
Business hours configuration
SLA performance reports

Knowledge Base

Build a self-service knowledge base with articles, FAQs, and tutorials to reduce support volume.

Article creation and management
Categories and tags
Search functionality
Article ratings and feedback
Multi-language support
Version control

AI-Powered Automation

Automate ticket routing, responses, and resolutions with AI to improve efficiency and response times.

Smart ticket categorization
Suggested responses
Auto-reply for common issues
Sentiment analysis
Intent detection
Chatbot integration

Team Collaboration

Enable collaboration between support agents with shared inboxes and internal notes.

Shared team inbox
Agent assignment rules
Internal notes and mentions
Ticket handoff
Team performance tracking
Shift scheduling

Support Analytics

Track support metrics, agent performance, and customer satisfaction with comprehensive reports.

Ticket volume and trends
Response and resolution times
Agent performance metrics
Customer satisfaction (CSAT)
First contact resolution
Custom dashboards

Advanced Support Tools

Live Chat

Real-time chat widget for instant customer support on your website.

Email Integration

Convert emails to tickets automatically with two-way sync.

Phone Support

VoIP integration for call logging and phone support tickets.

Customer Portal

Self-service portal for customers to create and track tickets.

Feedback & Surveys

Collect customer feedback with post-ticket surveys.

Integrations

Connect with CRM, email, chat, and other business tools.

AI-Powered Support Automation

Let AI handle routine tasks so your agents can focus on complex issues

Smart Ticket Routing

AI automatically categorizes tickets and routes them to the right agent or team based on content, priority, and agent expertise. Reduce manual triage by 80%.

Example:

"Password reset request" → Auto-routed to Tier 1 Support

Example:

"Integration API error" → Auto-routed to Technical Team

Suggested Responses

AI analyzes ticket content and suggests relevant responses from your knowledge base and past successful resolutions. Respond faster with one-click replies.

Suggested Response:

"Thank you for contacting us. To reset your password, please click on 'Forgot Password' on the login page and follow the instructions..."

Sentiment Analysis

AI detects customer sentiment in tickets and prioritizes urgent or frustrated customers. Prevent escalations before they happen.

Negative Sentiment

Customer frustrated - Auto-escalated to manager

Neutral Sentiment

Standard inquiry - Normal priority

Positive Sentiment

Customer satisfied - Marked for feedback request

Knowledge Base Suggestions

AI suggests relevant knowledge base articles to customers before they create a ticket, reducing support volume by 40%.

Real-time article suggestions
Contextual help based on page
Smart search with typo tolerance
Article effectiveness tracking

Support Ticket Lifecycle

Receive

Ticket created from any channel

Route

AI assigns to right agent

Respond

Agent provides solution

Resolve

Issue marked as resolved

Feedback

Customer rates experience

Works Best With

Explore related modules that work together

Live Chat

Engage customers in real-time with a website chat widget that creates tickets automatically.

Learn more

Knowledge Base

Build a self-service portal that reduces ticket volume with searchable articles.

Learn more

CRM

View complete customer context alongside tickets for faster, more informed resolutions.

Learn more

Ready to Improve Customer Support?

Start delivering exceptional support with Yukti Helpdesk

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