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AI Agent

Call Analytics Agent

Transcribes every call in real time, extracts key action items, and generates post-call summaries automatically. The agent analyzes conversation patterns to surface coaching opportunities and customer sentiment trends across your team.

What it does autonomously

  • Transcribes calls in real time with speaker identification
  • Generates post-call summaries with key discussion points
  • Extracts action items and creates follow-up tasks automatically
  • Analyzes customer sentiment and satisfaction across all calls
  • Identifies coaching opportunities by comparing agent performance
  • Flags calls that require manager review based on content triggers

The AI Advantage

See how AI transforms your daily workflows

Without AI

  • No call insights beyond basic duration and outcome logging
  • Managers listening to hours of recordings for quality reviews
  • Action items from calls forgotten without manual note-taking
  • No visibility into customer sentiment across conversations
  • Coaching based on random call sampling rather than data

With Yukti AI

  • AI transcribes, summarizes, and extracts action items from every call
  • Automated quality scoring replaces manual call review
  • Follow-up tasks created automatically from conversation content
  • Sentiment dashboard shows customer satisfaction trends in real time
  • Data-driven coaching recommendations based on full call analysis

Integrated Business Calling

Yukti VoIP integrates your phone system directly with your business data. Know who's calling before you answer, and log every interaction automatically.

CRM Integration

Calls are linked to customer records

Better Productivity

Click-to-dial saves hours of manual dialing

Data-Driven Insights

Analyze call patterns to improve service

VoIP Impact

30%

More Calls

50%

Less Admin Work

100%

Call Logging

Zero

Hardware Cost

Complete Telephony System

Browser Calling

Make and receive calls directly from your browser without any hardware phones.

  • WebRTC technology
  • High-quality audio
  • No hardware needed
  • Headset support
  • Call controls
  • Background noise suppression

Click-to-Dial

Call any number in your CRM or database with a single click.

  • One-click calling
  • Number recognition
  • CRM integration
  • Auto-dialing
  • Call pop-ups
  • Contextual calling

Call Logging

Automatically log every call, duration, and outcome to the customer record.

  • Automatic logging
  • Duration tracking
  • Call outcome
  • Notes & tags
  • Missed call tracking
  • Call history

Call Recording

Record calls for training and compliance purposes. Access recordings directly from the contact.

  • Automatic recording
  • On-demand recording
  • Cloud storage
  • Playback controls
  • Download recordings
  • Compliance settings

IVR & Routing

Set up interactive voice response menus and route calls to the right team.

  • Visual IVR builder
  • Call routing
  • Queue management
  • Business hours
  • Call forwarding
  • Voicemail to email

Call Analytics

Analyze call volume, duration, and team performance with detailed reports.

  • Call volume
  • Average duration
  • Wait times
  • Agent performance
  • Peak hours
  • Cost tracking

AI-Powered Communication Intelligence

Transform every call into actionable data with AI

Call Transcription

AI automatically transcribes every call in real-time, making it searchable and easy to review without listening to hours of audio.

  • Real-time transcription
  • Searchable logs
  • Auto-summarization

Sentiment Analysis

AI analyzes the tone and sentiment of both the agent and the customer to measure satisfaction and identify coaching opportunities.

  • Tone detection
  • Satisfaction scoring
  • Coaching insights

Advanced Features

Video Calls

Switch from voice to video during a call.

Mobile App

Take your business number with you on mobile.

Live Dashboard

Monitor active calls and agent status in real-time.

Voicemail Drop

Leave pre-recorded voicemails with one click.

International Numbers

Get phone numbers from over 100 countries.

SIP Trunking

Bring your own carrier with SIP trunking support.

Ready to Make the Call?

Start calling with Yukti VoIP today