Retail ERP for UAE

Consumer protection in the UAE is governed by Federal Law No. 15 of 2020 on Consumer Protection, which establishes rights regarding product safety, accurate pricing, refund policies, and protection against counterfeit goods. The Department of Economic Development (DED) in each emirate handles consumer complaints and enforces commercial regulations. Price display regulations require retailers to show prices inclusive of VAT. The UAE consumer credit market involves payment options through buy-now-pay-later services like Tabby and Tamara, which require specific accounting treatment.

The UAE retail calendar is shaped by Ramadan, Eid celebrations, Dubai Shopping Festival, and other events that create significant demand spikes. Operating hours shift during Ramadan with reduced working hours mandated by labor law. Multi-currency transactions are common given the tourist customer base, with the AED pegged to the USD but transactions also occurring in SAR, EUR, GBP, and other currencies.

Yukti provides UAE retailers with POS systems that generate FTA-compliant tax invoices and simplified invoices with correct VAT treatment for standard-rated, zero-rated, and exempt supplies. The pricing module displays VAT-inclusive prices as required by regulation. Inventory management supports multi-location operations across emirates with real-time stock visibility. The e-commerce module handles cross-border sales with export zero-rating documentation. Multi-currency payment processing accounts for the common tourist currencies with exchange rate management pegged against AED. The CRM module manages loyalty programs compliant with UAE data protection regulations. Demand forecasting accounts for Ramadan calendar shifts, DSF timing, and tourism season patterns. The HR module handles the specific labor law requirements including WPS (Wage Protection System) compliance for staff payroll.